IMPORTANT NOTE: We offer a free return service ONLY for orders from our brand store (wusthof.co.uk) and if the receipt of their order is not more than 30 days ago.
Returns to orders / purchases from other merchants we can not process and we must send back for you at a charge.
Please download and enclose the information document with the return shipment so that we can process it as quickly and uncomplicated as possible: Download.
To create the free shipping label, follow the instructions here.
You should prepare the knives properly for the shipping. Ideally, you should return the knives in the retail packaging.
If this is no longer possible, wrap your knives securely in layers of newspaper or bubble wrap and send them in a sturdy cardboard box for the safety of the package handlers. In any case, the knives must be unused.